Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you contact us by phone, email, or through our online form. This may include your name, phone number, email address, vehicle information, and service location.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and the time of your visit. This information is collected through standard web server logs and may also include data from cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and dispatch drivers to your location
• Communicate with you about your service, including estimated arrival times and pricing
• Follow up after service to confirm your satisfaction
• Improve our website and service quality
• Comply with legal obligations
• Send you relevant service updates or promotional information if you have opted in

We do not sell your personal information to third parties. We do not use your data for advertising purposes outside of our own direct communications.

3. Information Sharing

We may share your information with third-party service providers who assist us in operating our business, such as dispatch software providers, payment processors, or email service platforms. These providers are required to protect your information and use it only for the purpose of supporting our services.

We may also disclose your information when required by law, such as in response to a court order, subpoena, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of our business, our customers, or others.

4. Cookies and Tracking Technologies

Our website may use cookies, which are small text files stored on your browser or device. Cookies help us remember your preferences and understand how visitors use our site. You can control cookie settings through your browser, but disabling cookies may limit some functionality of our website.

We may use Google Analytics or similar tools to understand website traffic and user behavior. These tools collect anonymous usage data and are governed by their own privacy policies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you would like us to delete your information, please contact us and we will respond to your request within a reasonable time.

6. Your Choices and Rights

You have the right to access, correct, or request deletion of any personal information we hold about you. You may also opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe link in any email we send.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request that it be deleted. To exercise these rights, contact us using the information at the bottom of this page.

7. Data Security

We take reasonable steps to protect the information we collect from loss, theft, misuse, and unauthorized access. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

8. Third-Party Links

Our website may contain links to other websites we do not control. This Privacy Policy applies only to Cardiff by the Sea Tow Service and our website. We are not responsible for the privacy practices of any third-party websites you may visit through links on our site. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have accidentally collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact us: